Frequently Asked Questions
Is the Alcantara that you use genuine?
What if I change my mind or decide a Centio product isn’t right for me?
- Absolutely. We buy our material directly from Alcantara S.p.A in Italy, so we can guarantee that only genuine Alcantara is used in all Centio products.
- We are able to offer order cancellations up until the time where the order status is labelled as "Shipped". If you need to cancel an order, email us at firstname.lastname@example.org.
If you have already received your product or it is currently being shipped to you, you can return it within 14 days of the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Does Centio offer a warranty or guarantee with their products?
- If your product arrives defective or becomes damaged from normal use, we can offer you a refund or exchange within 90 days of the delivery date. Simply email us at email@example.com to start the process.
Our full refund policy can be found by clicking here. Alternatively, please visit our Shipping & Returns FAQ page.
If I have any specific questions about a product, how can I contact you?
Couldn’t find the answer to your question? Email us at firstname.lastname@example.org.